Ignou Mcs-15 Solved Assignment 2014-15 School

MCS-015 SOLVED ASSIGNMENT
Course Title : Communication Skills
Assignment Number : MCA(1)/015/Assignment/17-18
Maximum Marks : 100
Weightage : 25%
Last Dates for Submission : 15th October, 2017 (For July 2017 Session)
: 15th April, 2018 (For January 2018 Session)
This assignment has six questions. Answer all questions. Please go through the guidelines
regarding assignments given in the Programme Guide for the format of presentation.
1. Read the passage below and answer the questions that follow:
Negotiations are complex because one is dealing with both facts and people. It is clear that
negotiators must above all have a good understanding of the subject. They must also be
aware of the general policy of the company or institution in relation to the issues and they
must be familiar with the organizational structure and the decision-making process.
However, awareness of these facts may not necessarily suffice to reach a successful
outcome. Personal, human factors must be taken into account. The approach and strategy
adopted in negotiating are influenced by attitude as well as by a cool, clear logical analysis
of the facts and one’s interests. The personal needs of the actors in negotiating must
therefore be considered. These can include a need for friendship, goodwill, credibility,
recognition of status and authority, a desire to be appreciated by one’s own side and to be
promoted and, finally, an occasional need to get home reasonably early on a Friday
evening. It is a well-known fact that meetings scheduled on a Friday evening are shorter
than those held at other times. Timing can pressure people into reaching a decision and
personal factors can become part of the bargaining process.
Researchers who have studied the negotiating process recommend separating the people
from the problem. An analysis of negotiating language shows that, for example, indirect
and impersonal forms are used. This necessity to be hard on the facts and soft on the people
can result in the sometimes complex, almost ritualistic, style of negotiating language.
Language varies according to the negotiating style. In negotiating you can use either a cooperative
style or a competitive one. In the co-operative style the basic principle is that
both parties can gain something from the negotiation without harming the interests of the
other. Or in other words that both parties will benefit more in the long run in friendship
and co-operation even if they make some concessions. This type of negotiation is likely to
take place in-house between colleagues and departments, or between companies when
there is a longstanding relationship and common goals are being pursued.
Unfortunately co-operative style negotiations without a trace of competition are rare. In
most negotiating situations there is something to be gained or lost. There can be a danger
in adopting a co-operative mode, as unscrupulous people may take advantage of cooperative
people.
13
The opposite mode to co-operative negotiating is competitive negotiating. Negotiators see
each other as opponents. Knowledge of the other party’s needs is used to develop strategies
to exploit weaknesses rather than to seek a solution satisfactory to both sides. This type of
negotiating may be appropriate in the case of one-off contracts where the aim is to get the
best result possible in negotiations. Needless to say, the language in this type of discussion
may become hostile and threatening even if it remains formal.
1a Why are negotiations not a simple matter? Discuss. (3 Marks)
1b Is a strong awareness of the facts sufficient? Give reasons for your answer. (4 Marks)
1c When are meeting relatively short? Why? (3 Marks)
1d Fill in the blanks:
Research has shown that it can help to separate the ………..from the
…………This can be done by using special negotiating…………….
(3 Marks)
1e What kind of language is used while negotiating? (3 Marks)
1f Give three differences between the two styles of negotiations. (3 Marks)
1g Which style of negotiation do you think the writer recommends? Why? (3 Marks)
1h Give a suitable title to the passage. (3 Marks)
1i Given below are the opposites of the words in the passage.
What are these words? Select them from the passage:
i simple ii fiction
iii specific iv emotional
v lose vi benefit
vii frequent viii honest
ix friends x strengths
(5 Marks)

MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018

2. (i) You are the sales manager of Quick Track Technologies,
manufacturing anti-virus software. You had sent a consignment of goods
through Zedex, to your clients, Empire stores, in Hyderabad, but they have not
received the goods. Write a letter of complaint to Zedex.
(10 Marks)

MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018

(ii) Draft a reply from the Manager, Zedex, apologizing to Quick Track
Technologies for the lapse and state what action you have taken in the matter.
MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018

(10Marks)
3. Put the verbs in the correct tense and form.
Jaya: If Nikhil got more pocket money, he would waste (waste) it all on
stupid things.
Nikhil: That isn’t true. If I had more money, I ………(spend) it on a guitar.
Vijay: If I …………(win) a lottery, I would buy a racing bicycle.
(10Marks)
14
Nikhil: I ……..(not buy) a racing bicycle, if I were you. They’re much too
expensive.
Jaya: If I had more money, I ………..(save) it for a trip to England.
If I …….(have) a lot of money, I ……..(buy) a motorbike.
Vijay: I …………..(not buy) a motor bike if I ………(be) you. You wouldn’t
get a license to ride it.
If I didn’t have to go to school, I ……….(have) got a job.
Vijay: The only job you would get if you ………..(not go) to school is
washing dishes in a dhaba. And you don’t like washing dishes.
MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018

4. Complete the passage below with the prepositions/particles in the box.
up at down through out
with for in from on
I’d like to take you the figures and spell the implications.
First of all, could you look the P&L account. As you can see, the
figures are basically line the budget, except the
fixed costs, which are 10 per cent last year. This means that the
operating profit is nearly 5 per cent last year. We need to relook
_______ our strategy for greater financial health the company.
(10Marks)
MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018

5. Asking Wh-Questions. Example:
You want to know where the nearest payphone is.
Where’s the nearest payphone?
Now make questions in a similar ways.
i. Find out when Mr. Ragavan will be back.
ii. You’d like to know why the sales office hasn’t called.
iii. Find out when the manager normally arrives at the office.
iv. You want to know why the consignment has been delayed.
v. Find out what number you should dial for directory inquiry.
vi. You’re interested in knowing where he is phoning from.
vii. You need to know where you could reach your boss.
viii. Find out what the mobile number of the Managing Director is.
ix. Find out how she spells her name.
x. Find out the way to the office.
(10Marks)
MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018

6. Prepare a report for the Head Office on the collapse of a two storeyed
accommodation under your charge. Say why it happened, what was the
damage, whether anyone was hurt, what steps you took immediately. (About
300 words)
MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018
MCS-015
Course Title : Communication Skills
Assignment Number : MCA(1)/015/Assignment/17-18
Maximum Marks : 100
Weightage : 25%
Last Dates for Submission : 15th October, 2017 (For July 2017 Session)
: 15th April, 2018 (For January 2018 Session)
This assignment has six questions. Answer all questions. Please go through the guidelines
regarding assignments given in the Programme Guide for the format of presentation.
1. Read the passage below and answer the questions that follow:
Negotiations are complex because one is dealing with both facts and people. It is clear that
negotiators must above all have a good understanding of the subject. They must also be
aware of the general policy of the company or institution in relation to the issues and they
must be familiar with the organizational structure and the decision-making process.
However, awareness of these facts may not necessarily suffice to reach a successful
outcome. Personal, human factors must be taken into account. The approach and strategy
adopted in negotiating are influenced by attitude as well as by a cool, clear logical analysis
of the facts and one’s interests. The personal needs of the actors in negotiating must
therefore be considered. These can include a need for friendship, goodwill, credibility,
recognition of status and authority, a desire to be appreciated by one’s own side and to be
promoted and, finally, an occasional need to get home reasonably early on a Friday
evening. It is a well-known fact that meetings scheduled on a Friday evening are shorter
than those held at other times. Timing can pressure people into reaching a decision and
personal factors can become part of the bargaining process.
Researchers who have studied the negotiating process recommend separating the people
from the problem. An analysis of negotiating language shows that, for example, indirect
and impersonal forms are used. This necessity to be hard on the facts and soft on the people
can result in the sometimes complex, almost ritualistic, style of negotiating language.
Language varies according to the negotiating style. In negotiating you can use either a cooperative
style or a competitive one. In the co-operative style the basic principle is that
both parties can gain something from the negotiation without harming the interests of the
other. Or in other words that both parties will benefit more in the long run in friendship
and co-operation even if they make some concessions. This type of negotiation is likely to
take place in-house between colleagues and departments, or between companies when
there is a longstanding relationship and common goals are being pursued.
Unfortunately co-operative style negotiations without a trace of competition are rare. In
most negotiating situations there is something to be gained or lost. There can be a danger
in adopting a co-operative mode, as unscrupulous people may take advantage of cooperative
people.
13
The opposite mode to co-operative negotiating is competitive negotiating. Negotiators see
each other as opponents. Knowledge of the other party’s needs is used to develop strategies
to exploit weaknesses rather than to seek a solution satisfactory to both sides. This type of
negotiating may be appropriate in the case of one-off contracts where the aim is to get the
best result possible in negotiations. Needless to say, the language in this type of discussion
may become hostile and threatening even if it remains formal.
1a Why are negotiations not a simple matter? Discuss. (3 Marks)
1b Is a strong awareness of the facts sufficient? Give reasons for your answer. (4 Marks)
1c When are meeting relatively short? Why? (3 Marks)
1d Fill in the blanks:
Research has shown that it can help to separate the ………..from the
…………This can be done by using special negotiating…………….
(3 Marks)
1e What kind of language is used while negotiating? (3 Marks)
1f Give three differences between the two styles of negotiations. (3 Marks)
1g Which style of negotiation do you think the writer recommends? Why? (3 Marks)
1h Give a suitable title to the passage. (3 Marks)
1i Given below are the opposites of the words in the passage.
What are these words? Select them from the passage:
i simple ii fiction
iii specific iv emotional
v lose vi benefit
vii frequent viii honest
ix friends x strengths
(5 Marks)

MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018

2. (i) You are the sales manager of Quick Track Technologies,
manufacturing anti-virus software. You had sent a consignment of goods
through Zedex, to your clients, Empire stores, in Hyderabad, but they have not
received the goods. Write a letter of complaint to Zedex.
(10 Marks)

MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018

(ii) Draft a reply from the Manager, Zedex, apologizing to Quick Track
Technologies for the lapse and state what action you have taken in the matter.
MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018

(10Marks)
3. Put the verbs in the correct tense and form.
Jaya: If Nikhil got more pocket money, he would waste (waste) it all on
stupid things.
Nikhil: That isn’t true. If I had more money, I ………(spend) it on a guitar.
Vijay: If I …………(win) a lottery, I would buy a racing bicycle.
(10Marks)
14
Nikhil: I ……..(not buy) a racing bicycle, if I were you. They’re much too
expensive.
Jaya: If I had more money, I ………..(save) it for a trip to England.
If I …….(have) a lot of money, I ……..(buy) a motorbike.
Vijay: I …………..(not buy) a motor bike if I ………(be) you. You wouldn’t
get a license to ride it.
If I didn’t have to go to school, I ……….(have) got a job.
Vijay: The only job you would get if you ………..(not go) to school is
washing dishes in a dhaba. And you don’t like washing dishes.
MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018

4. Complete the passage below with the prepositions/particles in the box.
up at down through out
with for in from on
I’d like to take you the figures and spell the implications.
First of all, could you look the P&L account. As you can see, the
figures are basically line the budget, except the
fixed costs, which are 10 per cent last year. This means that the
operating profit is nearly 5 per cent last year. We need to relook
_______ our strategy for greater financial health the company.
(10Marks)
MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018

5. Asking Wh-Questions. Example:
You want to know where the nearest payphone is.
Where’s the nearest payphone?
Now make questions in a similar ways.
i. Find out when Mr. Ragavan will be back.
ii. You’d like to know why the sales office hasn’t called.
iii. Find out when the manager normally arrives at the office.
iv. You want to know why the consignment has been delayed.
v. Find out what number you should dial for directory inquiry.
vi. You’re interested in knowing where he is phoning from.
vii. You need to know where you could reach your boss.
viii. Find out what the mobile number of the Managing Director is.
ix. Find out how she spells her name.
x. Find out the way to the office.
(10Marks)
MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018

6. Prepare a report for the Head Office on the collapse of a two storeyed
accommodation under your charge. Say why it happened, what was the
damage, whether anyone was hurt, what steps you took immediately. (About
300 words)
MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018
MCS-015
Course Title : Communication Skills
Assignment Number : MCA(1)/015/Assignment/17-18
Maximum Marks : 100
Weightage : 25%
Last Dates for Submission : 15th October, 2017 (For July 2017 Session)
: 15th April, 2018 (For January 2018 Session)
This assignment has six questions. Answer all questions. Please go through the guidelines
regarding assignments given in the Programme Guide for the format of presentation.
1. Read the passage below and answer the questions that follow:
Negotiations are complex because one is dealing with both facts and people. It is clear that
negotiators must above all have a good understanding of the subject. They must also be
aware of the general policy of the company or institution in relation to the issues and they
must be familiar with the organizational structure and the decision-making process.
However, awareness of these facts may not necessarily suffice to reach a successful
outcome. Personal, human factors must be taken into account. The approach and strategy
adopted in negotiating are influenced by attitude as well as by a cool, clear logical analysis
of the facts and one’s interests. The personal needs of the actors in negotiating must
therefore be considered. These can include a need for friendship, goodwill, credibility,
recognition of status and authority, a desire to be appreciated by one’s own side and to be
promoted and, finally, an occasional need to get home reasonably early on a Friday
evening. It is a well-known fact that meetings scheduled on a Friday evening are shorter
than those held at other times. Timing can pressure people into reaching a decision and
personal factors can become part of the bargaining process.
Researchers who have studied the negotiating process recommend separating the people
from the problem. An analysis of negotiating language shows that, for example, indirect
and impersonal forms are used. This necessity to be hard on the facts and soft on the people
can result in the sometimes complex, almost ritualistic, style of negotiating language.
Language varies according to the negotiating style. In negotiating you can use either a cooperative
style or a competitive one. In the co-operative style the basic principle is that
both parties can gain something from the negotiation without harming the interests of the
other. Or in other words that both parties will benefit more in the long run in friendship
and co-operation even if they make some concessions. This type of negotiation is likely to
take place in-house between colleagues and departments, or between companies when
there is a longstanding relationship and common goals are being pursued.
Unfortunately co-operative style negotiations without a trace of competition are rare. In
most negotiating situations there is something to be gained or lost. There can be a danger
in adopting a co-operative mode, as unscrupulous people may take advantage of cooperative
people.
13
The opposite mode to co-operative negotiating is competitive negotiating. Negotiators see
each other as opponents. Knowledge of the other party’s needs is used to develop strategies
to exploit weaknesses rather than to seek a solution satisfactory to both sides. This type of
negotiating may be appropriate in the case of one-off contracts where the aim is to get the
best result possible in negotiations. Needless to say, the language in this type of discussion
may become hostile and threatening even if it remains formal.
1a Why are negotiations not a simple matter? Discuss. (3 Marks)
1b Is a strong awareness of the facts sufficient? Give reasons for your answer. (4 Marks)
1c When are meeting relatively short? Why? (3 Marks)
1d Fill in the blanks:
Research has shown that it can help to separate the ………..from the
…………This can be done by using special negotiating…………….
(3 Marks)
1e What kind of language is used while negotiating? (3 Marks)
1f Give three differences between the two styles of negotiations. (3 Marks)
1g Which style of negotiation do you think the writer recommends? Why? (3 Marks)
1h Give a suitable title to the passage. (3 Marks)
1i Given below are the opposites of the words in the passage.
What are these words? Select them from the passage:
i simple ii fiction
iii specific iv emotional
v lose vi benefit
vii frequent viii honest
ix friends x strengths
(5 Marks)

MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018

2. (i) You are the sales manager of Quick Track Technologies,
manufacturing anti-virus software. You had sent a consignment of goods
through Zedex, to your clients, Empire stores, in Hyderabad, but they have not
received the goods. Write a letter of complaint to Zedex.
(10 Marks)

MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018

(ii) Draft a reply from the Manager, Zedex, apologizing to Quick Track
Technologies for the lapse and state what action you have taken in the matter.
MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018

(10Marks)
3. Put the verbs in the correct tense and form.
Jaya: If Nikhil got more pocket money, he would waste (waste) it all on
stupid things.
Nikhil: That isn’t true. If I had more money, I ………(spend) it on a guitar.
Vijay: If I …………(win) a lottery, I would buy a racing bicycle.
(10Marks)
14
Nikhil: I ……..(not buy) a racing bicycle, if I were you. They’re much too
expensive.
Jaya: If I had more money, I ………..(save) it for a trip to England.
If I …….(have) a lot of money, I ……..(buy) a motorbike.
Vijay: I …………..(not buy) a motor bike if I ………(be) you. You wouldn’t
get a license to ride it.
If I didn’t have to go to school, I ……….(have) got a job.
Vijay: The only job you would get if you ………..(not go) to school is
washing dishes in a dhaba. And you don’t like washing dishes.
MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018

4. Complete the passage below with the prepositions/particles in the box.
up at down through out
with for in from on
I’d like to take you the figures and spell the implications.
First of all, could you look the P&L account. As you can see, the
figures are basically line the budget, except the
fixed costs, which are 10 per cent last year. This means that the
operating profit is nearly 5 per cent last year. We need to relook
_______ our strategy for greater financial health the company.
(10Marks)
MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018
MCS-015 SOLVED ASSIGNMENT’

5. Asking Wh-Questions. Example:
You want to know where the nearest payphone is.
Where’s the nearest payphone?
Now make questions in a similar ways.
i. Find out when Mr. Ragavan will be back.
ii. You’d like to know why the sales office hasn’t called.
iii. Find out when the manager normally arrives at the office.
iv. You want to know why the consignment has been delayed.
v. Find out what number you should dial for directory inquiry.
vi. You’re interested in knowing where he is phoning from.
vii. You need to know where you could reach your boss.
viii. Find out what the mobile number of the Managing Director is.
ix. Find out how she spells her name.
x. Find out the way to the office.
(10Marks)
MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018
MCS-015 SOLVED ASSIGNMENT

6. Prepare a report for the Head Office on the collapse of a two storeyed
accommodation under your charge. Say why it happened, what was the
damage, whether anyone was hurt, what steps you took immediately. (About
300 words)
MCS-015 SOLVED ASSIGNMENT JULY 2017- JANUARY 2018
MCS-015 SOLVED ASSIGNMENT

CONTENTS COVERED

Chapter-1 Introduction To Program Development
Chapter-2 ‘C’ Concepts & Programming Involving Pointers, Functions & Files
Chapter-3 Understanding A Program (Must Read)
Chapter-4 Some More Examples
Chapter-5 Topic Wise Examples
QUESTION PAPERS
1. Solution Paper - June 2005
2. Solution Paper - Dec 2005
3. Solution Paper - June 2006
4. Solution Paper - Dec 2006
5. Solution Paper - June 2007
6. Solution Paper - Dec 2007
7. Solution Paper - June 2008
8. Solution Paper - Dec 2008
9. Solution Paper - June 2009
10. Solution Paper - Dec 2009
11. Solution Paper - June 2010
12. Solution Paper - Dec 2010
13. Solution Paper - June 2011
14. Solution Paper - Dec 2011
15. Solution Paper - June 2012
16. Solution Paper - Dec 2012
Rs.150 (Minimum Discount 40%) and Postage Charges Extra
No. of Pages : 272
Author : Dinesh Verma, S.Roy
ISBN : 81-89086-42-1.

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